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Thursday, 19 November 2015

SC21 Silver: more than customer benefits

[Photography and online PR for Groveley Precision Engineering]

Groveley’s SC21 Silver accreditation has meant significant benefits to customers – orders delivered right first time (and on time) every time, for starters – and the company has benefited enormously too.

It has helped us achieve:
• greater efficiency in manpower and resource,
• better floor space utilisation, 
• enhanced process flow, 
• a higher-skilled workforce that is motivated, content and proud of the company. Staff buy-in to quality and continuous improvement processes is excellent.

Prior to SC21 we had started continuous improvement programmes a number of times, always gaining some benefit, but experienced difficulty in sustaining them. Now it’s an integral part of everything we do.

And to cap it all… high levels of customer satisfaction has led to closer ties and collaboration within the supply chain (to the benefit of all) and has resulted in more work and potential openings in other industry sectors.